GetOnBoard Telemedicine/Healthcare Frequently Asked Questions
Who are the Healthcare Advisors?
GetOnBoard Telemedicine/Healthcare offers mobile health service that accepts nonemergency calls without members having to schedule an appointment or wait for a physician call back.
GetOnBoard Telemedicine primary objective is to increase access to healthcare and reduce costs for groups, associations, individuals, families. Telemedicine is allowing their physicians to solve hundreds of the most common ailments without members having to leave their home or office.
The idea for Telemedicine started with helping people in remote situations who lacked access to health care. The service has gradually moved to groups, companies, selfinsured groups, families and individuals who lived in urban areas. Over the years working in medicine our doctors have seen hundreds of thousands patients go in the doctor’s office for situations that could have been easily handled and the cost for such services far exceeded what a patient should have been charged. We at GetOnBoard are working hard to get services like this available for families and businesses to help you financially save and most important help treat you and your family.
What is Mobile Health (mHealth)?
mHealth(also written as mhealth or mobile health) is a term used for the practice of medicine and public health, supported by mobile devices. The term is most commonly used in reference to using mobile communication devices, such as mobile phones, tablet, computers and PDAs, for health services and information. Telemedicine has taken this to a whole new level with integrating prescription medications and medical help when you need it 24/7.
What is Telemedicine?
Telemedicine is physician guidance over web or phone, based on the patient’s medical history. This emerging field of medicine is also referred to as Telehealth or Telecare.
The American Telemedicine Association, formally defines it as the use of medical information exchanged from one site to another via electronic communications to improve a patient’s clinical health status. Telemedicine includes a growing variety of applications and services using twoway video, email, smart phones, wireless tools and other forms of telecommunications technology.
Membership
Who can become a member?
The standard health care plans are designed for everyone two years and older. All preexisting conditions are accepted without restriction. All associations and industries are welcome. We are accepting memberships in all 50 states.
What Services do you offer?
Immediate access to U.S. based trained board certified physician without an appointment.
Are these services meant to replace the primary care physician?
GetOnBoard Telemedicine services do not replace the need for a Primary Care Physician. The services are designed to improve access to health care. When necessary the member will be instructed to followup with their Primary Care Physician or an emergency or urgent care provider.
How does a member sign up?
For individuals and households you complete your membership application via the app and submit. Put in your access code and follow the easy prompts on the APP. Make sure you have all the information for each family member you are adding at the time of registration. Please be sure to confirm each email address for each member of the family during the regista=ration procees. Yyou can use the parents email for all children, but each time you will receive a verification for each family member you place on the system. Make sure while you are going through the registartion you verify each email for each member of the family.
*** NOTE *** You will want to register all your family at the same time during your inital sign on. This will help save you time and fustration in trying to get your family mambers added after the intial signin.
Are there age restrictions for who can be a member?
Standard health care plans are designed for ages two and up.
Can all my family members use the service?
We offer family household accounts covering up to 6 members living at the same location.
Do you have to be a US Citizen to enroll?
No. All US residents who enroll have immediate access to U.S. based trained board certified physicians.
How are members medical records maintained?
All records are stored in a HIPAA compliant patient management portal limiting access to authorized health professionals or the individual member.
What does HIPAA Compliant Mean?
HIPAA stands for the “Health Insurance Portability and Accountability Act of 1996” Visit the U.S. Department of Health & Human Services website for the official guidelines to HIPAA.
How many members are included in a household account?
Six household members are included for each household account. Please call your salesman or GetOnBoard Healthcare at 352.777.0311 if you have more than six members of your family.
What if a household member moves to college? Are they still part of the household?
As long as the member has the same address as the primary account holder’s address, they are still considered a member of the household.
When should a member make a Call?
Any time a member needs medical attention they should call. Call right away and in a few minutes know what the doctor recommends. If there is a lifethreatening emergency the member should always call 911.
What conditions are treated?
The member can call with any condition. If the member thinks they need to see a doctor, they should make the Call. If a specific condition or situation requires a specialist for further or immediate evaluation the physicians and health professionals will assist the member in understanding their next steps in continuing quality health care the member needs.
The most common conditions include:
Must a member file a claim with their insurance carrier before or after making a Telemedicine call?
No. Telemedicine services are not regulated under insurance guidelines. The member’s consultation is recorded, documented and available for the members to share with their other health practitioners.
Where are the physicians located?
All Physicians are licensed under the laws required in each state. In most cases, your physician will be a resident in your state but in the event one is not available, we would utilize physicians in neighboring states who hold secondary state licenses. The physicians are not required to work for a specific office or location. They make themselves available during assigned shifts.
Does the physician review the member’s medical history before consultation?
Yes. The member’s medical history is available for the physician to review prior or during the medical consultation. When the call is made the physician receives on his monitor the member’s health information so they can immediately deliver the appropriate health care. If the physician has questions regarding medical history or if the patient has not completed the patient portal, the physician will ask the appropriate questions.
What happens when I make the call?
When you call, a livecoordinator will quickly verify your identity in the patient database. After verification you will immediately be connected with an trained, boardcertified physician who is licensed in your State. The physician will be your first consultation, and when appropriate will write a prescription for you and call it in to the pharmacy you choose.
Do I have to set an appointment to speak to a physician?
All calls are accepted without appointment. The call coordinator will verify your membership and connect you with an trained physician within minutes.
Can a member make a Call from anywhere?
Yes. The member may call the physician without appointment from anywhere in the world that a member can access a telephone line or Internet connection to make the Call.
When a member travels outside the United States, do they call the same number?
Yes, enter US country code first, 001 before the toll free number. For example Dial 0011800xxxxxxx When possible, Members should notify us when they are traveling abroad.
Is there a cost per call?
No. Your plan includes unlimited access and no consultation charges. A member can call any time of day or night.
Does the physician have a time limit on member consultations?
No. The physicians have no time restrictions while consulting members. The average member spends 15 minutes consulting with the physician.
How many times can a member call?
A member may call for any medical reason. There is no set limit to the number of times the member can make a medical call and speak with a physician over the phone or web. The physician will give specific orders at the end of the consultation and in some cases members could receive followup calls to assure the member is receiving the care they need when they need it.
Will a member always speak with the same physician when they call?
The member may or may not speak to the same physician. When physicians are off shift another trained and licensed physician is on call and will have immediate access to the previous physician’s notes, recommendations and prescriptions. In addition, call coordinators are always on staff organizing and orchestrating the followup activities with every member to assure a high level of care when the member needs it.
What if a member already has full health insurance coverage?
GetOnBoard Telemedicine/Healthcare plans were developed to reduce the overall cost of health insurance and to help members prevent the use of their required deductibles. The more times a member uses Telemedicine the less they’ll need to spend on the higher cost health care provided by insurance carriers.
Is a member required to have health insurance?
No. All services are provided without bias to those with health insurance or not.
Are these Health Care plans considered health Insurance?
No. All GetOnBoard Telemedicine/Healthcare plans are noninsurance based health care plans developed by trained physicians providing immediate high quality care for its members. If any reimbursement is due to a member for services from any entity including an insurance provider or tax agency, the member is responsible and should seek professional tax advice.
Prescription Policy Q&A
Prescription Policy
Can the doctor prescribe a prescription over the phone?
Yes. Physicians will prescribe medications over the telephone appropriate to the treatment recommended.
Is the member guaranteed to receive a prescription over the phone?
Physicians will prescribe medications over the telephone appropriate to the treatment recommended.
What prescriptions can the doctor prescribe?
Ask your physician about certain medications at any time during your call. Without facetoface meeting the law does not allow prescriptions for controlled substances. The doctor is able to prescribe medications normally used in the course of their practice, and each physician is trained and will suggest medications appropriate to the treatment.
What if I need a narcotic prescription?
A physician is not permitted by law to prescribe narcotic or controlled substances during the call. If controlled substances or narcotics are necessary, your trained physician will immediately guide you according to your individual circumstances.
Can the physician refill my existing prescription?
Physicians can refill many existing prescriptions following a consultation and based on your medical health history. Simply make a call and you will be speaking to a doctor in moments.
How are prescriptions filled?
Following your consultation, a prescription will be sent to the pharmacy of your choice closest to you for you to pick up as soon as they can prepare the medications.
Do you offer a prescription discount program?
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Does this replace my primary care physician?
No. DO WE WORK WITH PRIMARY CARE PHYSICIANS We work closely with primary care physicians around the globe. We remove unnecessary office visits and help improve those that are necessary by deliver clear advice and even delivering updated health records for the physician the patient will see facetoface when necessary.
Can a member access their personal medical records?
NO.
What if a member has a preexisting health condition?
Preexisting conditions are accepted. Members include their medical condition when completing their health records and the physician will review them prior or during consultation.
Offering 24/7 access to a Doctor. Changing Healthare for the better!
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